Highlights during 2006/2007 included:

• Launching Operational Excellence to prepare retail employees at all levels for our new customer management system
• Surveying employees to better understand the mix of ethnicity, disability, language and dependent care needs of our workforce
• Commencing Fair Treatment workshops to remind employees what constitutes fair behaviour and where to turn in the event of a grievance
• Defining the desirable behaviours for our business as foundation planks for articulating how we aspire to work, lead, recruit and reward at AGL