Highlights during 2006/2007 included:

• Staying Connected rated at over 92% satisfaction for usefulness of advice and support and respect for customers situation
• Vision Australia award for production and ongoing delivery of Braille bill.
• Completing a 3-year partnership with WorkVentures, providing energy efficiency advice and education in south west Sydney
• Establishment of industry group to promote responsible sales and marketing
• Introduction of contact centre benchmarking program
• Reducing Ombudsman cases by 10%
• Establishing an Energy Auditing program in conjunction with Kildonan Energy Services for Victorian Staying Connected customers