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As a major energy retailer, AGL manages a range of customer information and data for over 4 million energy accounts. We take the security of this information very seriously and ensure this data is protected and handled responsibly.
The integrity of all business and customer related information is critical to AGL's ability to operate as a responsible and ethical organisation. All AGL colleagues have a personal responsibility to ensure the confidentiality, integrity and availability of the information. The security of the data extends to the information we receive from our customers and suppliers as well as the information we create and collect as part of our ongoing business operations.
The management of customer data is controlled through internal AGL policies that define the way in which the data needs to be treated and handled. These policies have been developed to meet the requirements of the Privacy Act (1988). Any complaints received relating to privacy are handled through our regular Dispute Resolution process and of the 11 complaints received, none breached Privacy regulations. |
AGL provides training to all new employees about the requirements and responsibilities the company has under the Privacy Act. To ensure ongoing compliance and awareness of Privacy issues over 350 AGL employees completed privacy compliance training during the 2006/2007 financial year.
With the launch and implementation of the ‘Do Not Call’ register in May 2007, AGL has responded to the additional requirements to ensure the responsible and correct use of its telemarketing data. This includes additional review of our data against the ‘Do Not Call’ list prior to commencing new marketing or sales campaigns. During the initial operation of the ‘Do Not Call’ Register to June 2007, from over 650,000 attempted calls, AGL identified only one single customer registered on the list and was able to prevent the calls being made. Customers are able to contact the Do Not Call Register to stop unsolicited calls (exemptions are listed on www.donotcall.gov.au), as well as registering with AGL if they do not wish to receive any marketing material. AGL will continue to regularly review its campaigns against these lists to ensure we meet the customer’s request. |
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