Goal: Operational excellence for our customers. Operational Excellence is the operating strategy adopted by AGL to enable us to deliver better, more responsive service to our customers.The focus of Operational Excellence revolves around the standardisation and simplification of both our systems and processes to provide our employees the tools to meet our customers needs. These changes are known as the Phoenix Change Program.  
 
Highlights 2006/2007
Performance 2006/2007
Actions 2007/2008
Case Study: AGL Customer Council
Case Study: Phoenix Update
  As we embark on these changes the need to retain a high quality service to all customers as well as supporting the vulnerable among our customer base is essential. Ensuring equitable access to energy and providing flexibility in both billing and payment help us strive for this goal.

 

Our strategies to reach this goal are: